Everest Group has positioned Accenture as a Leader in its Trust and Safety Services PEAK Matrix® Assessment 2024.
Everest Group assessed 27 trust and safety providers for this competitive report. Accenture is the highest Leader on the Vision and Capability axis and strongly positioned on the Market Impact axis. The Vision and Capability axis measures vision and strategy, scope of services offered, innovation and investments, and delivery footprint. The Market Impact axis measures market adoption, portfolio mix, and value delivered.
According to Everest report authors, “Accenture provides services across all work types within the trust and safety value chain with a focus in the social media and messaging apps, streaming and publishing services, and search engine, LLMs, and app store industries.”
Other Accenture strengths highlighted include:
- Deploys generative AI for improving internal efficiencies, including a suite of generative AI-powered pre-screening tools for multilingual content review and violation detection.
- Provides AI support services, including LLM domain-specific data creation, prompt engineering, AI training for relevance refinements, AI bias detection, and Reinforcement Learning from Human Feedback (RLHF), aiding enterprises in constructing secure generative AI solutions.
- Strengthened its global delivery footprint by expanding to regions such as Romania, Bulgaria, Colombia, with new locations in Poland and India.
Per the report, “Buyers have acknowledged its [Accenture] strengths in the areas of domain expertise, wellness initiatives, and relationship management.” Accenture’s Software & Platforms practice provides a range of services to help clients deploy security, privacy, compliance, data protection and fraud mitigation strategies on their platforms, including Trust and Safety, Platform Security and Operational Integrity services.