Artifical intelligence (AI) could unleash a productivity windfall for the U.S. goverment, worth up to $532 billion annually by 2028. Before this can happen, federal workers and executives need to be empowered to get the most from AI.
The rapid spread of AI technologies promises huge productivity gains for workers. This is especially true in the public sector, where red tape and other institutional constraints hamper productivity.
AI can empower government workers in two ways. The first is by automating repetitive tasks, freeing up time for higher value-added activities. The second way is by augmenting public-sector workers capabilities.
The return on the government’s AI investments could be enormous: productivity gains worth up to $532 billion annually by 2028, by our estimates. To reap such rewards, federal agencies must begin taking actions—in the areas of training, strategy, and data— that empower workers and executives to make the most of AI
