Salesforce federal consulting services

U.S. Department of the Interior’s Bureau of Land Management (BLM) wanted to modernize how it administers federal surface land and subsurface minerals. But decades-old legacy systems created a cumbersome and slow process to claim land and manage land status.

Accenture Federal Services and BLM worked together to deliver a Salesforce application, the Mineral and Land Records System (MLRS), that offers mining customers a portal that provides self-service tools and automated workflows.

Futureframe is a human-centered design methodology created to assist government agencies in tackling the multifaceted challenges they face in serving large, diverse populations.

Developed by the Accenture Federal Studio, Futureframe builds upon two well-established disciplines—service design and systems design—to develop sustainable solutions that can operate at societal scale.

In a new report, explore Futureframe and see how it can be applied to an area that crosses many missions and agencies: federal benefits, assistance and insurance programs.

Through Futureframe, leaders can envision a future for these programs that is more anticipatory, integrated, trusted, convenient, and radically human.