Communications Research & Insights

Business Performance Management

• Save $1 Billion in Three Years
• Talent Management and High Performance: Driving Business Value from HR Outsourcing
• Delivering Merger Synergy: A Supply Chain Perspective
• Restructuring For the Right Reasons
• Seven Imperatives to a Low-Cost, Flexible Operating Model: Managing for the Short Term, Building for the Long Term

Convergent Thinking

• Managing the Digital Home
• Bringing the Three Screens to Life
• Convergence: Boiling Point
• Achieving Higher Performance at Mobile Operators
• Wireless in a Converged World
• Trivergence: A New Architecture for Networked Devices

Customer Relationship Management

• Agent Performance: Making Agents Special Is The Key to Customer Satisfaction
• What Your Contact Center Metrics Aren't Telling You
• From Quality Monitoring to Quality Insight
• Maximizing Contact Center Vendor Performance
• Contact Center Supervisor Performance
• Driving Toward High Performance through Improved Customer Experiences
• Service in the Customers' Eyes: What Works, What Doesn't and How it Contributes to High Performance
• The Customer Service Challenge: Creating the "Perfect" Customer Call
• Reinventing CRM for Mobile Operators
• Tap Customer Data to Learn "Why" not just "What"
• Helping Your Customers Help Themselves

Finance Management

• Integrating Billing Systems: Realizing Economies of Scale in Telecommunications Industry Mergers and Acquisitions
• Create a Superior Customer Experience through Billing
• How Shared Services can Transform your Finance Function
• The Fight for Earnings
• Don't Let IP Turn Revenue Leakage into a Flood
• Revenue Leakage: Where is the Money Going?
• The Strategic Importance of Billing
• Are You Prepared to Bill for IP-Based Offerings?

Marketing & Sales

• Mastering Social Ecosystem Marketing
• Tune into 3G Mobile Radio
• Small and Medium Enterprise Segmentation: Getting the Data Right
• The Small & Medium Business Segment: Market Opportunity
• Harnessing the Power of Incentive Management
• Watching the Mobile TV Market
• Creating Value with Mobility: An Enterprise Perspective
• Are Your People Ready to Sell?
• Interview: Transforming the Sales Organization at BT
• Insight Marketing Turns Data into Results

Network Services and Infrastructure

• Managing the Digital Home
• Service Innovation Podcast Series
• Tridgets: A New Opportunity for Service Providers?
• Taking a service factory approach
• Cost Optimization for Transmission and Backhaul Technologies
• Fiber to the Home: The Best Choice?
• Cell Site Consolidation and Optimization
• Digital Home Global Consumer Poll
• Service Delivery Platforms Enable a Strong and Flexible Network
• IPTV: Disruptive Technology Heading for the Mainstream
• IPTV Monitor - Issue 1
• IPTV Success: Lessons from the Front Line
• IPTV: International IPTV Consumer Readiness Study
• Next-Generation Operations Support Systems as a Key to High Performance
• Enabling Profitable Services with OSS Innovation
• Video over IP: A Recipe for Success
• Watching the Mobile TV Market
• Wireless VoIP: Threat or Opportunity?
• What's Influencing Consumer Adoption of IP?
• Managed Services: An Irresistible Opportunity
• Why Your Fate Rests at the Edge
• IT Consolidation Pays Off for Telcos
• Strategies to Migrate to IMS, the Engine Behind All-IP
• Seizing the All-IP Opportunity
• Optimizing your Network Investment

Outsourcing

• Maximizing Contact Center Vendor Performance
• Learning When to Outsource Learning
• Driving Toward High Performance through Improved Customer Experiences
• Service in the Customers' Eyes: What Works, What Doesn't and How it Contributes to High Performance
• The Customer Service Challenge: Creating the "Perfect" Customer Call
• Governance Sets the Stage for Outsourcing Success
• Application Outsourcing: Back on the Growth Agenda
• Maximizing the Value of a Global Workforce
• Managing Intellectual Capital in the Age of Outsourcing
• Keys to Success in Outsourcing

Revenue Assurance

• The Fight for Earnings
• Don't Let IP Turn Revenue Leakage into a Flood
• Revenue Leakage: Where is the Money Going?
• Short on Cash? Try Revenue Assurance
• Revenue Assurance and the High-performance Business

Wireless Technology

• Thinking Big About Mobile Widgets
• It's a Mobile World, After All: Trends from the 2008 Mobile World Congress
• 4G Accelerator Solution; The Significance of 4G
• The Coming of 4G
• Tune into 3G Mobile Radio
• Telecommunications II: Virgin Territory
• Telecommunications: Virtually Mobile
• Evolution or Revolution? The Role of the Service Delivery Platform in the Battle for the New Revenues
• Keys to High Performance in the Mobile Virtual Network Operator (MVNO) Marketplace
• The Future is in Your Customer's Handsets
• Content Partnering to Supercharge 3G Growth

Wireline

• Can the CIO Enable High Performance?

Workforce Performance

• People: The Overlooked Network Investment
• Optimizing Field Force Effectiveness

Other

• The Service Delivery Platform Is Dead. Long Live SDP 2.0!
• WiMAX: Broadband without Wires
• Leading Practices in Solution Sales: An Overview of Accenture Research and Insights
• Digital Home Study Korea Results
• Future Finance: How Technology Can Help Create a High-performance Finance Function
• Creating the Right Professional Services Strategy

• Convergence: Boiling Point

• Achieving Higher Performance at Mobile Operators
• 4G Accelerator Solution; The Significance of 4G
• Agent Performance: Making Agents Special Is The Key to Customer Satisfaction
• Application Outsourcing: Back on the Growth Agenda
• Are You Prepared to Bill for IP-Based Offerings?
• Are Your People Ready to Sell?
• Bringing the Three Screens to Life
• Can the CIO Enable High Performance?
• Cell Site Consolidation and Optimization
• Contact Center Supervisor Performance
• Content Partnering to Supercharge 3G Growth
• Cost Optimization for Transmission and Backhaul Technologies
• Create a Superior Customer Experience through Billing
• Creating the Right Professional Services Strategy
• Creating Value with Mobility: An Enterprise Perspective
• Delivering Merger Synergy: A Supply Chain Perspective
• Digital Home Global Consumer Poll
• Digital Home Study Korea Results
• Don't Let IP Turn Revenue Leakage into a Flood
• Driving Toward High Performance through Improved Customer Experiences
• Enabling Profitable Services with OSS Innovation
• Evolution or Revolution? The Role of the Service Delivery Platform in the Battle for the New Revenues
• Fiber to the Home: The Best Choice?
• From Quality Monitoring to Quality Insight
• Future Finance: How Technology Can Help Create a High-performance Finance Function
• Governance Sets the Stage for Outsourcing Success
• Harnessing the Power of Incentive Management
• Helping Your Customers Help Themselves
• How Shared Services can Transform your Finance Function
• Insight Marketing Turns Data into Results
• Integrating Billing Systems: Realizing Economies of Scale in Telecommunications Industry Mergers and Acquisitions
• Interview: Transforming the Sales Organization at BT
• IPTV Monitor - Issue 1
• IPTV Success: Lessons from the Front Line
• IPTV: Disruptive Technology Heading for the Mainstream
• IPTV: International IPTV Consumer Readiness Study
• IT Consolidation Pays Off for Telcos
• Keys to High Performance in the Mobile Virtual Network Operator (MVNO) Marketplace
• Keys to Success in Outsourcing
• Leading Practices in Solution Sales: An Overview of Accenture Research and Insights
• Learning When to Outsource Learning
• Managed Services: An Irresistible Opportunity
• Managing Intellectual Capital in the Age of Outsourcing
• Mastering Social Ecosystem Marketing
• Maximizing Contact Center Vendor Performance
• Maximizing the Value of a Global Workforce
• Next-Generation Operations Support Systems as a Key to High Performance
• Optimizing Field Force Effectiveness
• Optimizing your Network Investment
• Reinventing CRM for Mobile Operators
• Restructuring For the Right Reasons
• Revenue Assurance and the High-performance Business
• Revenue Leakage: Where is the Money Going?
• Save $1 Billion in Three Years
• Seizing the All-IP Opportunity
• Service Delivery Platforms Enable a Strong and Flexible Network
• Service in the Customers' Eyes: What Works, What Doesn't and How it Contributes to High Performance
• Service Innovation Podcast Series
• Seven Imperatives to a Low-Cost, Flexible Operating Model: Managing for the Short Term, Building for the Long Term
• Short on Cash? Try Revenue Assurance
• Small and Medium Enterprise Segmentation: Getting the Data Right
• Strategies to Migrate to IMS, the Engine Behind All-IP
• Talent Management and High Performance: Driving Business Value from HR Outsourcing
• Tap Customer Data to Learn "Why" not just "What"
• Telecommunications II: Virgin Territory
• Telecommunications: Virtually Mobile
• The Coming of 4G
• The Customer Service Challenge: Creating the "Perfect" Customer Call
• The Fight for Earnings
• The Future is in Your Customer's Handsets
• The Service Delivery Platform Is Dead. Long Live SDP 2.0!
• The Small & Medium Business Segment: Market Opportunity
• The Strategic Importance of Billing
• Thinking Big About Mobile Widgets
• Tridgets: A New Opportunity for Service Providers?
• Trivergence: A New Architecture for Networked Devices
• Tune into 3G Mobile Radio
• Video over IP: A Recipe for Success
• Watching the Mobile TV Market
• What Your Contact Center Metrics Aren't Telling You
• What's Influencing Consumer Adoption of IP?
• Why Your Fate Rests at the Edge
• WiMAX: Broadband without Wires
• Wireless in a Converged World
• Wireless VoIP: Threat or Opportunity?

• Convergence: Boiling Point

2008

• Thinking Big About Mobile Widgets
• Create a Superior Customer Experience through Billing
• Integrating Billing Systems: Realizing Economies of Scale in Telecommunications Industry Mergers and Acquisitions
• Talent Management and High Performance: Driving Business Value from HR Outsourcing
• Save $1 Billion in Three Years
• Bringing the Three Screens to Life
• Learning When to Outsource Learning
• 4G Accelerator Solution; The Significance of 4G
• The Coming of 4G
• The Service Delivery Platform Is Dead. Long Live SDP 2.0!
• Service Innovation Podcast Series
• Tridgets: A New Opportunity for Service Providers?

2007

• Mastering Social Ecosystem Marketing
• Agent Performance: Making Agents Special Is The Key to Customer Satisfaction
• What Your Contact Center Metrics Aren't Telling You
• From Quality Monitoring to Quality Insight

2006

• Maximizing Contact Center Vendor Performance
• Contact Center Supervisor Performance
• Cost Optimization for Transmission and Backhaul Technologies
• Fiber to the Home: The Best Choice?
• WiMAX: Broadband without Wires
• Leading Practices in Solution Sales: An Overview of Accenture Research and Insights
• Trivergence: A New Architecture for Networked Devices
• Cell Site Consolidation and Optimization
• Digital Home Study Korea Results
• Driving Toward High Performance through Improved Customer Experiences
• Service in the Customers' Eyes: What Works, What Doesn't and How it Contributes to High Performance
• Digital Home Global Consumer Poll
• Tune into 3G Mobile Radio
• Small and Medium Enterprise Segmentation: Getting the Data Right
• Telecommunications II: Virgin Territory
• Telecommunications: Virtually Mobile
• How Shared Services can Transform your Finance Function
• Delivering Merger Synergy: A Supply Chain Perspective
• The Customer Service Challenge: Creating the "Perfect" Customer Call
• Service Delivery Platforms Enable a Strong and Flexible Network
• The Small & Medium Business Segment: Market Opportunity
• IPTV: Disruptive Technology Heading for the Mainstream
• IPTV Monitor - Issue 1
• Evolution or Revolution? The Role of the Service Delivery Platform in the Battle for the New Revenues
• Keys to High Performance in the Mobile Virtual Network Operator (MVNO) Marketplace
• IPTV Success: Lessons from the Front Line
• IPTV: International IPTV Consumer Readiness Study
• Next-Generation Operations Support Systems as a Key to High Performance
• Restructuring For the Right Reasons
• The Fight for Earnings
• Reinventing CRM for Mobile Operators
• People: The Overlooked Network Investment
• Optimizing Field Force Effectiveness
• Enabling Profitable Services with OSS Innovation
• Don't Let IP Turn Revenue Leakage into a Flood
• Governance Sets the Stage for Outsourcing Success

2005

• Video over IP: A Recipe for Success
• Harnessing the Power of Incentive Management
• Application Outsourcing: Back on the Growth Agenda
• Watching the Mobile TV Market
• Future Finance: How Technology Can Help Create a High-performance Finance Function
• Revenue Leakage: Where is the Money Going?
• Tap Customer Data to Learn "Why" not just "What"
• Creating Value with Mobility: An Enterprise Perspective
• Maximizing the Value of a Global Workforce
• Creating the Right Professional Services Strategy
• Wireless VoIP: Threat or Opportunity?
• What's Influencing Consumer Adoption of IP?
• Managed Services: An Irresistible Opportunity
• Why Your Fate Rests at the Edge
• Achieving Higher Performance at Mobile Operators
• Wireless in a Converged World
• The Strategic Importance of Billing
• Are Your People Ready to Sell?
• Are You Prepared to Bill for IP-Based Offerings?
• IT Consolidation Pays Off for Telcos
• Short on Cash? Try Revenue Assurance
• Seven Imperatives to a Low-Cost, Flexible Operating Model: Managing for the Short Term, Building for the Long Term
• Helping Your Customers Help Themselves
• Can the CIO Enable High Performance?
• Strategies to Migrate to IMS, the Engine Behind All-IP
• The Future is in Your Customer's Handsets
• Revenue Assurance and the High-performance Business

2004

• Interview: Transforming the Sales Organization at BT
• Seizing the All-IP Opportunity
• Content Partnering to Supercharge 3G Growth
• Managing Intellectual Capital in the Age of Outsourcing
• Keys to Success in Outsourcing

2003

• Optimizing your Network Investment
• Insight Marketing Turns Data into Results